Privacy Policy

This Privacy Policy explains how Bay State Transportation Co. Inc (“we”, “us”, “BST”) collects and uses information when you visit baystatetrans.com or contact us to arrange transportation services. By using the site or our services, you agree to the practices described below.

We collect information you provide directly through forms on the site or by phone or email. This includes:

• Name, phone number, and email address
• Trip details (pickup and dropoff locations, dates, passenger count)
• Service type and any accessibility requirements
• Any notes or messages you send us

We may also receive limited technical information automatically when you visit the site, such as IP address, browser type, and pages viewed.

We use the information you provide to respond to inquiries, prepare quotes, schedule trips, coordinate pickups, and bill for services. We use technical information to operate and improve the site.

We do not sell or rent personal information. We share information only with parties needed to deliver the service you booked (e.g., the assigned driver) or where required by law. We may use third-party services for spam protection on our forms (Cloudflare Turnstile) and for sending notification emails.

The site uses functional cookies to operate. We may use limited analytics to understand how visitors find and use the site. You can disable cookies in your browser; the site will still function for basic browsing.

You can ask us to review, correct, or delete information we hold about you by contacting [email protected]. We will respond within a reasonable time and confirm what action we have taken.

We take reasonable steps to protect information against unauthorized access, loss, or misuse. No system is completely secure; if you have concerns about how your data is stored or shared, please contact us.

For any question about this Privacy Policy or how we handle your information:

Bay State Transportation Co. Inc
583 Chestnut St, Lynn, MA 01904
(617) 331-1222
[email protected]